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Delivery & Returns
We ship our goods through Royal Mail. Postage is FREE within the United Kingdom including Guernsey, Isle of Man and Jersey. Postage to anywhere outside this area will be charged at cost but a nominal fee of £15 will appear in your shopping basket, you will however only be charged the actual postage cost which is calculated by us when processing your order. If the postage cost is more than £15 you will be advised.
In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.
If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.
Returns and exchanges
- We offer a full money back guarantee.
- You have 30 days from receipt in which to return your order.
- You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.
We want you to be entirely satisfied with every purchase made from London Cigarette Card Company Ltd and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);
- Please contact us within 7 working days from the day after the delivery day
- Contact us via Email, fax or in writing
- Return the products with original packaging and labels within 30 days of receipt.
- All goods to be in same condition as sent out together with a copy of your original receipt.
- We recommend that all items returned to us to be sent Royal Mail special delivery with insurance paid as a minimum.
- If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
- Full returns address with telephone number and email address.